HAMP Update
December 14th, 2010
The U.S. Department of the Treasury issued a HAMP Update titled, Escalation Case Submission Process Change.
HAMP Update: Escalation Case Submission Process Change
Previously, when Fannie Mae, as program administrator for the Making Home Affordable (MHA) Program, communicated with servicers and third-party advocates regarding escalation cases involving non-GSE loans, several types of information were provided. This information included: borrower name, property address, servicer's loan number, the unique case ID, and any supporting attachments.
To reduce risks associated with disclosing Personally Identifiable Information (PII) to an unintended recipient, Fannie Mae is now communicating limited information to servicers and third-party advocates. Servicers and third-party advocates should expect only the servicer loan number in MHA-related communications. Attachments will be provided on a case-by-case basis.
Contact Us
For more information, contact the HAMP Solution Center at support@hmpadmin.com or 1(866)939-4469.
To view the online HAMP Update, please click here.
About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 800 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.