The overall objective of the conference was to educate our vendors so that they understand the roles and needs of the servicers and investors. While Safeguard provides high quality services to our clients, we have identified areas of opportunity for improvement that will enhance our level of customer service. Safeguard’s approach to the task of educating the vendors focused on photo documentation and detailed bids and updates.

AUDIO Servicers Concerns 1:48:34
Investor Concerns 2:00:02
High Risk Properties 30:40
Helping to Avoid Claims, Complaints & Lawsuits 37:28
Inspections & Preservation for REO Properties 1:14:57
Technology 1:00:52

VIDEO
Servicers Concerns 1:48:34 (full session)
• Introduction 4:40
• Objective of Conference 2:20
• SPI Focus 0:40
• Intro of Clients 5:41
• What is Safeguard? 3:54
• Cause & Effect 4:38
• Communication and Impact 0:25
• What is compliance & why is it so important? 1:39
• HUD Audit & Extrapolation 3:03
• Documentation 7:25
• Documenting Quantities of Debris Removed 3:50
• Importance of Photo Documentation 1:03
• The HUD Audit Process 13:19
• What do the Guidelines Say about documentation? 0:50
• First Bid Documentation and Approval 4:04
• The Importance of On Time Conveyance 3:10
  • Extensions on Conveyance with HUD 2:19
• Bid Approval 3:29
  • The Bidding Process 3:06
• The Importance of the Initial Secure Order 5:16
• M&M Contractors 2:36
• Detailed Property Condition Reports 1:38
• Interior Inspections 4:01
• Performing Work Over the Allowable 5:39
• Emergency Approval Measures 5:17
  • Emergency Tarping Measures 2:06
• Session Conclusion and Review of Powerpoint Presentation 6:45

Investor Concerns 2:00:02 (full session)
• HUD Demand Letters 5:00
  • Roof Issues 2:01
• Work Completion Updates 1:14
  • Providing Complete Information 2:30
• Contractor Web 4:15
  • Automation on the Contractor Web and INSPI 1:40
• Top Ten Areas of Opportunity 2:00
  • Communication and Response Time 6:05
• Jaffa Batches 4:05
• Second Bid Procedure 4:00
• Quantifying Debris 17:00
• Determining Lot Size 1:40
• Locating Properties 2:10
• Impact of Interior Inspections 1:25
• Importance of Condition Photos 6:50
• New M&M Contracts 4:23
• Reconveyance Issues 2:50
• Documentation 3:21
  • Documenting Work Done on Pools 7:32
• Preventing Damages 3:19
• Verification of Occupancy Status 8:14
• Photo Documentation - Good and Bad Examples 2:02

High Risk Properties 30:40:00 (full session)
• Fast Track Areas 1:34
  • Why were they chosen? 4:46
• Violations and Local Law 2:37
• Code Compliance 4:57
• Servicer Comments Regarding Local Ordinances 2:05
• Working with Code Enforcement 5:16
• City Websites 2:02
• Mold Identification 0:18
  • Is mold a conveyance issue? 0:58
• Mortgagee Neglect 3:47

Helping to Avoid Claims, Complaints & Lawsuits 37:28:00 (full session)
• Introduction 7:15
  • Debris vs. Personal Property 8:58
• Evictions and Requirements 6:04
  • Encountering a Mortgagor 2:15
  • Eviction Man Hours 3:58
• Bankruptcy Inspections 1:40
• Trespassing/Damaged Properties 1:12
• Eviction Stays 6:06

Inspections & Preservation for REO Properties 1:14:57 (full session)
• Quality Control Initiatives 3:25
• Introduction to REO 12:25
• Flat Fee Program 6:54
• Benefits of the REO Flat Fee Program 3:38
• REO Only Crews 0:52
• Servicer Requirements for REO 3:42
• Utility Transfers for REO Properties 9:16
• Broker Communication 3:58
• REO Repairs 6:47
• Getting a Property in Marketable Condition 1:31
• REO Evictions 2:12
• Contractor Insurance Requirements 17:19
• REO Winterizations 2:58

Technology 1:00:52 (full session)
• Bridging FI and P&P Information 8:13
• INPI-2 4:06
• Bad Addresses 8:29
• Lockboxes 11:03
• Work Order Verbiage 6:49
• Contractor Web 2:14
  • Mobile Homes on the Contractor Web 6:16
  • Wireless Updating 1:50
• City of Dearborn, MI Code Enforcement 9:33
• Conference Conclusion 2:19