SUBJECT:     Mortgagee Monitoring

FHA has always focused on the fundamentals of prudent underwriting and credit policies and has long held a commitment to strong program oversight and risk management.  FHA’s risk management practices encompass the entire process from lender approval to loan endorsement and servicing, including: Post Endorsement Technical Reviews, Appraiser Watch, Credit Watch Termination Initiative, Quality Assurance Lender Monitoring Reviews, Annual Lender Renewal and Audited Financial Statement Review.  

Originating quality loans is critical to the success of any mortgage entity and the FHA is no exception. Collectively, we must make every effort to eliminate improperly originated, underwritten and/or serviced loans, or related fraudulent activities.

FHA continues to introduce proactive measures to appropriately manage its risk.  Recently, FHA reactivated its Special Work Assessment Teams (SWAT) to conduct single-focus on-site reviews of lenders whose originations are exhibiting signs of distress.   

HUD must hold mortgagees accountable for their lending practices in order to protect the public trust and the FHA Insurance Fund.  The Department expects each mortgagee to exercise the same level of care in originating, underwriting and servicing an FHA-insured mortgage as it would for a loan in which the mortgagee would be entirely dependent on the property as security to protect its investment.  When a mortgagee fails to comply with HUD’s policies and procedures, HUD will take the appropriate action.  For example, lenders that materially violate FHA program statutes, regulations and handbook requirements may be referred to the Mortgagee Review Board for appropriate sanctions, which may include termination of mortgagee approval.

• implements and maintains a comprehensive quality control plan, 
• reviews all loans with early payment defaults; 
• does not engage in false or misrepresentative advertising;
• fully documents the stability and amount of borrower(s) income; and,
• does not charge excessive and unallowable fees to the borrower. 

If you have questions regarding this Mortgagee Letter, please call the FHA Resource Center at 1-800-CALL-FHA (1-800-225-5342).  Persons with hearing or speech impairments may access this number via TDD/TTY by calling 1-877-TDD-2HUD (1-877-833-2483). 

To view the Mortgagee Letter in its entirety, please click here.

About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.