Introduction

Fannie Mae has been providing reimbursement to servicers who pay counseling fees on behalf of borrowers to support delinquency resolution through the HOPE NOW Alliance. HOPE NOW is an alliance of counselors, servicers, investors, and other mortgage market participants that strive to maximize outreach efforts to at-risk homeowners and assist in preventing foreclosure. Fannie Mae is extending the time period for servicers to request reimbursement for counseling fees, and revising the process for servicers who submit multiple reimbursement requests.  

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About Safeguard
Safeguard Properties is the largest privately held field services company in the country. Located in Cleveland, Ohio and founded in 1990 by Robert Klein, Safeguard has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to a national company with over 700 employees. Safeguard is supported by a nationwide network of subcontractors able to perform any requested superintendence, preservation, and maintenance functions, as well as numerous ancillary services in the U.S., the Virgin Islands, and Puerto Rico.