Safeguard Properties hosted its Sixth Annual Vendor Conference in Cleveland, Ohio August 17-19. This conference brought together a record 1100 contractors and inspectors from all across the country as well as executives from a number of loan servicers, Fannie Mae (FNMA), the Veterans Administration (VA) and a number of our clients. The three-day conference highlighted the state of the industry, and focused on best practices in maintaining and preserving our clients’ properties and the nation’s housing stock.

SUMMARY Conference Summary

PRESENTATIONS REO PowerPoint
P&P PowerPoint
Inspections PowerPoint

VIDEO

Day 1: REO

• Tenant-Occupied Properties
• Initial Services
• Verifying Occupancy
• Winterizations
• Evictions
• Trashouts
• Maid Services
• Initial Lawn Care
• Reporting Damages
• Ongoing Services
• Lawn Care
• Snow Removal
• Refresh Maid Services

• Contractors' Communication with Brokers
• Safeguard's Communication with Brokers
• REO Timeline and Holding Costs
• Broker Sign-Off Sheet Statistics

• Changes in the Industry
• Upgraded Landscaping, Pool Maintenance, Initial Rehab Work
• Tenant-Occupied Properties
• Media Coverage
• Vacant Property Registration
• Chinese Drywall
• Good Neighbor Program
• High Risk
• Hazard Claims and Repairs

• Field QC
• Internal QC Measures and Initiatives
• Updating Clients
• Importance of Accurate, Complete Information
• Vendor Training Materials and Memos
• Photo Documentation and Descriptions
• Vendor Memo Search
• Vendor QC Measures
• Vendor Web
• Feedback and Future Improvements
• Closing Remarks

Day 2: P&P

• Pre-Sale v. Post-Sale and REO
• Lifecycle
• Verifying Occupancy
• Talking to Neighbors
• Protecting Crews from Risks in Field
• Best Practices
• Discrepancies in Occupancy Status
• Monthly Interior Inspections
• Inspection Expectations on Grass Cut Orders
• Pre-Sale Preservation
• Pre-Sale v. Post-Sale
• Expectations
• Reporting and Documenting Damages
• Properties Listed for Sale
• Personal Property and Debris

• Winterizations
• Partial Winterizations, Thawing, and Freeze Damage
• Sprinkler Irrigation Systems
• Condo Winterizations
• Utilities
• Sump Pumps
• Occupied Properties with No Utilities
• Yard Maintenance Expectations
• Reporting Issues and Bids
• Good Faith Grass Cuts
• Reporting Issues and Bids
• Address Changes
• Cancellations and Bids
• Pre-Sale Grass Cut Objectives
• Property Condition Report
• Providing Bids and Identifying Damages
• Photo Documentation
• Garages and Outbuildings
• Bid Submission
• Bidding in Entirety

• Definition of Convey Condition
• Scope of Necessary Bid Work
• 30-Day Conveyance Timeline
• Mortgagee Neglect
• M&M Contractors
• Demand Letters
• Re-Conveyance Issues
• Reverify Convey Condition
• Detached Garages
• Mobile Homes
• M&M III Contract

• Mitigating Damages
• Notification of Previous Work Done
• Addressing Root Causes of Damages, Escalating Discrepancies
• Hazardous Conditions and Emergencies
• Submitting Repair Bids
• Reporting Potential Violations
• Water Meter Restrictions
• Changes in the Industry
• Tenant-Occupied Properties
• Good Neighbor Program
• Vacant Property Registration
• M&M III: Outsourcing Field Services
• Field QC Team
• Vendor QC Measures
• Vendor Web
• Media Coverage

Day 3: Inspections

• Compliance Requirements
• Lifecycle of a Loan
• Inaccurate Reporting of Occupancy Status
• Exterior Visual Inspections
• Bankruptcy Inspections and Photo Requirements
• Proper Attire

• Gaining Access to Gated Communities
• Door Hangers on Vacant Properties
• Contact Inspections
• Tenant Verification
• Interior Inspections
• Escalation Process
• Photo Documentation

• Using INSPI2
• Security Awareness
• New Features
• AMPD Overview and Demonstration
• Sample Handheld Update
• Address Changes

PHOTOSPhoto slideshow

Click here to view compliments we received from our vendors and clients.