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SPI Winterization Disclaimer Sticker
Wednesday, 05 January 2005
One complaint issue frequently encountered in our industry is the claim that damages at a given property are due to or result from the winterization procedure performed at the property.  The claim is often submitted by a third-party buyer, but it may also be made by the mortgagor.  Because the damages associated with such claims are generally water-related damages, these claims may seek substantial amounts of moneyfor damage to plumbing/heating systemsruined carpets, and even mold, alleged to have been caused by the winterization procedure.
 
When Safeguard is presented with such claims, we first point out to the claimant that a winterization procedure is a preventative measure, completed pursuant to specific guidelines and not designed to assess or in any way guarantee the operability or functionality of the heating or plumbing systems.  We then demonstrate that the winterization procedure was not a cause of the alleged damages, providing documentation that the winterization was performed properly according to applicable specifications, and noting that in the case of most such claims, it is another intervening action (such as someone compromising the winterization by turning on the water, improperly dewinterizing the property, etc.) that is the true cause the problem.

 
If the claim is submitted by a third-party buyer under an as-is contract, we point out that the buyer assumed all conditions present in the property and cannot seek after the fact to make Safeguard or any other party responsible.
 
For the most part, we are successful in making the above arguments, and we generally prevail in refuting or at least minimizing these claims.  Neverthelesswe could bolster the strength of our arguments if we had something in writing that set forth the true limits of the winterization procedure. 
 
Whenever Safeguard conducts a winterization, informational tags are attached and displayed at various points in the property that are involved in the winterization.  We are proposing that the informational tag should be modified to include a disclaimer warning any and all parties who enter the property after a winterization procedure a) of the restrictive nature of a winterization, and b) of the dangers of tampering with the systems before the property has been dewinterized. 
 
Here is our proposed disclaimer language:
 
WARNING: A winterization was performed at this property pursuant to a work order issued by your mortgage company.  The sole purpose of a winterization is to prevent damage from freezing pipes.  The winterization completed at this property was a system shut-down only: the plumbing system was not tested for damage or leaks.  This procedure is not a guaranty or warranty of any kind with respect to the HVAC, plumbing, or any other mechanical systems at this property.  The plumbing system should be dewinterized by a licensed contractor or plumber before the water is turned back on, to assure that the system is operational.
 
As always, your input is important to us, so please let us know if you have any thoughts or comments regarding our proposal to include this disclaimer on our winterization tags.
 
 
Thank you,
 
Robert Klein