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From: Kellie Beyer, Operations Specialist
To: Robert Klein, CEO
Robert,
As you are
aware, in response to the hurricane disaster and in order to
accommodate our clients needs, we have revised our inspection
matrix and the information we are requiring our inspectors to
report. See the following link for additional details
Fema Inspection Parameter and Matrix.
In addition to the inspection
matrix revision, we have also created a number of client reports in
effort to assist our clients with the filing of hazard claims,
placing of initial secure orders, and reporting to investors.
Below is a list of the current reports in
development.
1)
Hurricane Katrina Special Area Properties Report - this
report is already posted on our client website on the main
menu. This report enables the client to pull a list of all
properties in the disaster declared zip codes in an Excel
format. Furthermore, the report categorizes the properties as
located in one of the following areas: Inaccessible, Light Damage,
Moderate Damage, or Severe Damage. As with all of our client
website reports, the client can sort properties by loan type,
state, pre-sale or post-sale.
We are gathering
data and feedback from city code enforcement, local city officials,
police stations, fire stations, our field inspectors, our Disaster
Control units, insurance adjusters, and the department of
transportation to determine the level of damages in the zip
codes. We have teams gathering this data daily and we update
the report as necessary to reflect the changes. Clients that
run the report daily will see their list of properties shift as our
updates from the field change.
2)
Katrina Inspection Alert Report - programming on this report
has been completed and the report is posted on the client
website. We have designed this report to mirror the
current Inspection Alert Report, which many clients run
daily to alert them of circumstances at properties that need
addressed (such as first time vacant, damages, and listed for
sale).
The Katrina Inspection Alert Report will have selection
criteria that matches the new questions, including:
1) Light, moderate, severe, or no damages to the
neighborhood/area
2) Light, moderate, severe, total loss, or no damages to the
property
3) Wind, water, flood, or fire damages to the
property
This new report will display all new questions and answers in
an Excel format. In addition, the spreadsheet will include
the traditional loan information such as loan type, address,
completion date, occupancy status, link to the update, utility
status, secured date, winterization date,
etc.
At this time, this
report is not going to be available to be scheduled for automatic
delivery. IT is reviewing that functionality and will provide
an update at a later date.
3) SPI Katrina Disaster
Report - programming on this report is completed. The
report was installed on Friday and lists all completed disaster
inspections and the results in an Excel spreadsheet. This
report is nearly identical to the Katrina Inspection Alert Report
on the client website in format and content; however, it is an
internal report for management review.
SPI management will be running the report daily and using
the results to proceed with auto secure procedures and to file
insurance claims for our clients. Vendor Management will be
reviewing the report daily to monitor the performance of our
inspectors in the field, our Disaster Control units will be
reviewing the reports to follow up on the reports of inaccessible
areas, and Inspections Customer Service will be following up on the
reports of properties that we were unable to
locate.
4) Katrina Damaged Property Report -
this report will be available on the client website and will mirror
the existing Damaged Property Report, however, it will only report
on properties in the disaster declared areas. This report
will streamline the process of filing insurance claims for our
clients and Hazard Claims department. IT will begin
programming this report upon deployment of the Katrina Inspection
Alert Report. We can expect to see this report by the end of
this week.
5) Client Report Card - We are planning to
adjust the current Client Report Card to report on the disaster
inspections as a separate category. As you know, many areas
in the disaster declared zip codes are inaccessible at this time,
preventing inspectors from completing the inspections. The
report will pull these inspections out of the general population of
inspection results so that we can properly monitor our performance,
communicate areas of opportunity for improvement, and follow up
with the appropriate inspectors in the field.
6) Order
Status Report - This report, on the client website, was
modified to include additional information regarding inspection
orders not yet completed. We have added a column to the
report to advise if the inspection is located in an inaccessible
area. This should alleviate some of the follow up from the
client wondering why an inspection is not yet
completed.
Lastly, our FEMA Declared Disaster Area Report on the client
website will continue to be updated as usual.
These are the changes currently
scheduled or in process. We are reviewing special hazard
claims insurance recovery reports as well, but have not finalized
any of the specs to be delivered to IT.
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