HUD has released Mortgagee Letter 2006-08 announcing a new initiative to improve communications among FHA, its industry clients and the general public.

FHA has awarded a four-year contract to Electronic Consulting Services (ECS) of Fairfax, VA to create the national FHA Resource Center. This center will act as the first line of response for the majority of industry and public inquiries, and will be able to easily and directly communicate in the preferred method (telephone, electronic mail, chat, fax,
etc.) of the entity inquiring.

While this new contract will handle most inquiries about FHA home
mortgage insurance programs and requirements, inquiries related to the
servicing of FHA-insured home mortgages will continue to be handled by the
National Servicing Center.

Sample inquiries that are to be made to the new FHA Resource Center include:

• the origination and underwriting of FHA-insured mortgages.
• processing of FHA insurance endorsements
• use of the FHA Connection system.
• complaints relative to interaction with the Department’s Management and Marketing (M&M) contractors
  

To view the full Mortgagee Letter please click on the following link

HUD ML 2006-08 Announcement of the FHA Resource Center