P&P End of Probation Quiz

Please complete the following questions.

Provided below are questions pertaining to P&P work. We would like for you to answer the following questions to make sure that you are correctly completing work, giving bids and/or reporting damages at a property. We need to make sure that we are providing our clients with the most accurate information and to reaffirm that you are knowledgeable about guidelines and how to correctly perform work.

Please answer the following questions and have them returned to Danielle Mariner within 48 hours.

Type in your responses and click the "SUBMIT" button at the bottom of this form. Your answers will automatically be emailed to danielle.mariner@safeguardproperties.com

If you have any questions, please contact Kim Saurage ext 1289 or Danielle Mariner ext 1246.

NOTE:  If the questions do not apply to your area, please just respond with 'NA - Does not apply in our area'.

GENERAL INFORMATION :
NAME
YOUR EMAIL  
STATE
CONTRACTOR CODE
DATE
DEBRIS QUESTIONS:
1.  Is it ok to charge by the item for h/hazards or debris removed within the allowable? i.e, Paint, tires, batteries, etc. Yes    No
2.  If you find 20 CYDS of exterior debris at a FHA property, is it ok to remove debris up to the allowable and bid the rest? Yes    No
3. If the property is Pre-Sale, what specific type of interior h/hazards can be removed using the allowable?  
 

4. What specific types of interior h/hazards cannot be removed if the property is Pre-Sale?

 

5. You arrive at an FHA property on a post sale convey order and there is an auto on the property, can the auto/s be removed for the allowable or must you bid?

 
6. What one specific piece of information should also be provided when you have removed any debris or h/hazards from the property?
 
7. If you go to a FHA property on an initial secure, and there are 11 CYDS ext debris, and 5 CYDS ext h/h, can the 5 CYDS ext H/Hazards be removed within the allowable, or do you need to bid for both the health hazards and debris?
 

8. What 2 bids must you provide if a property has a moldy refrigerator?

 

9. Would debris found in an unsecured garage or outbuilding, with missing or broken doors, be considered interior or exterior debris, if when you left the property, the garage or outbuilding was still unsecured?

 

10. You go to a CV property on an initial secure order and there is 11 CYDS of exterior debris and 1 CYD of interior raw garbage, can the interior raw garbage be removed? Why?

 

11. You go to a FHA pre-sale property on an initial secure order and there is 15 CYDS of exterior debris, 10 CYDS of interior raw garbage and 2 autos, what do you do and why ?

 

12. Is it acceptable to take a before photo of debris and/or hazards removed and only providing an after photo of the debris loaded on the truck?   Yes     No    Why?

WINTERIZATIONS:
13. What specific item in the house determines the difference between a Steam System and a Radiant System?
14. Should we bid to 2002 specs if the property has a Steam System? Yes    No
15. Should we bid if the feces in the toilet is 'flushable'? Yes    No

16. You go to an FHA property on a winterization order and there is a radiant heat system, can the winterization be completed or must it be bid?

 

17. What specific photos are required to support the winterization?

 
18. Step by step, explain how to complete a winterization, dry, steam and radiant: 
18a. DRY:

 
18b. STEAM:

 
18c. RADIANT:
 
SECURING QUESTIONS:
19. What specific type of keys should always be sent to Safeguard?
 
20.  If a work order states to change the locks on the front and rear doors, and there is a side/secondary door, do you change the lock on the side door? Yes    No
 

21. You go to a property and there is an above-ground pool, what specific bids are needed if there is no allowable to secure pools? (Answer may vary per local codes)
 

22. You have a lock change/winterization order on a CV loan, when you get there the property is for sale and there is no secondary door, how should you proceed if you can not get in contact with the realtor?
 

23. You go to a FHA property for an initial secure. There is 1 front door, 1 secondary door and 1 rear door; all of the doors have a knob lock and a deadbolt in them. Per guidelines, what locks do you change and why?
 
BOARDING QUESTIONS:
24. Is nail or screw boarding permitted? Yes    No                  Explain:
25. When boarding a window, are we to remove any broken glass that remains in the window? Yes    No
26. If a property has broken windows, what 2 bids must you provided? 
 

27. You go to a property and it is located in an area you feel is a high crime/vandalism area, but it is not a pre-approved boarding area, do you board all the accessible windows and doors?
 

28. What specific information is needed when you are bidding to board?
DAMAGE QUESTIONS :
29. You arrive at a property and there is roof damage and water damage caused by the roof leak, what specific information must you always provide? 
 

30. What specific information is needed when reporting mold?
 

31. What 3 pieces of information should always be provided when advising on a damage ?

32. Should  'bids' be submitted under the damage section of the update, other than for the roof? Yes    No                  Explain:
GRASS CUT QUESTIONS:

33. If you go to a property, and the grass can be cut for the allowable, but the grass cut season has ended, do you proceed with the grass cut?    Yes    No      Why?

 

34. When reporting the lot size, how should it be reported?
 

35. How many times per season can the shrubs be trimmed for the allowable?

36. Can re-cuts be bid after the initial grass cut has been completed?

37. How many times per month are we allowed to cut the grass, when in season?
MISCELLANEOUS:
38. Are 'Status Reports' to be used to provide additional bids or work completed information, or are they only to advise why an order is delayed or when it is expected to be completed?
39. It is ok to not provide a copy of the receipt when a 3rd party has completed work. (Example: Exterminator or Plumber) Yes    No
40. When bidding to exterminate for roaches, termites or rodents, do you need to provide a bid from a professional exterminator? Yes    No

41. If you are taking photos for a work per bid order, is it ok to just provide the after photo since you provided before photos when you bid the work?    Yes    No      Why?

 
42. If the property is posted by HUD, should you proceed with the work order? Why?     
Yes    No    Explain:
 
43. How should 2nd bids be submitted to the client?
 

44. How should 2nd bids be submitted to Safeguard?

 
45. It is ok to submit unlabeled photos? Yes    No
46. What paper work should you always take with you, when you go to a property to complete work?

47. Please advise which investor guidelines price list you should be following for VA, CV and REO loans

VA
CV
REO

48. What specific information must you include when bidding to thaw a property?
49. What does it mean to place a property in convey condition? Provide details and examples.
 

If you have any questions, please contact:
Kim Saurage ext. 1289 , Danielle Mariner ext. 1246.